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Shipping & Returns

Defective Product and Returns Due to Our Error:
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
Sizing or Fitting Issues:
As all of our lamps are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your products will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.
Return your purchase:
All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via e -mail. You need to send pictures of the item to our mail box. The email subject should be named with "Order No." so that we can give you a quick reply. If you wish to return your purchase, we're sorry that you may pay 50% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.
Quality Issues:
The unconditionally returns from our customers are acceptable within 7 days after you get the package. Please send the photographs clearly showing the problem with the item. Once it is confirmed, you can send the item back to us. And after we've confirmed the arrival of the package you returned, we will send the replacement or refund you the payment (only the payment for the item, the original shipping cost is excluded).
Delay-Shipment:
The return and refund are acceptable unconditionally if we confirmed that you did get a wrong item. Please send the photographs clearly showing the wrong item. Once it is confirmed, you can send the item back to us. And after we've confirmed the arrival of the package you returned, we' ll send the replacement or refund you the payment (only the payment for the item, the original shipping cost is excluded).